Project scope is building the shortest and easiest solution to put consumer billing complaints processes and designing contact center channel user interfaces. Customer’s dashboard, services & products, invoice items, cal detail records, tariff package details. Analysed and managed of customer requirements, established a baseline solution scope, UI design, development and presentation of proposals. Conducted user research, produced research-driven design assets, and coordinated interactions with clients. Defined, created, and delivered UX design requirements, designing customer journey, prototyping, building wireframes and high fidelity mockups. Managed and coordinated with frontend team to make coding progress and shaping the UX backlog. Prepared new Style-guide component toolkit that includes all frontend codes and established usability standarts for all analyst / developers. There was hundreds of thousands consumer bill complaints and long inbound call conversations. Anymore, they don’t need reviewing a lot of menu UI for customer data information. Because, we implemented UX and new design standarts. Summary data dashboard, one interface and data visualization. We reduced conversation time for call center agents and huge saving costs.
