I have extensive experience working in the three main roles: Business Analyst, UI /UX Designer and Product Owner. Analysed and coordinated all BSCS (GSM infrastructure) and CRM application demands and projects with Agile methodology. Defining, using and maintaining Product Backlogs, Iteration Planning, Sprint Planning, Daily Scrums, Sprint Reviews, and Sprint Retrospectives. Defined, created, and delivered UX design requirements, designing customer journey, prototyping, building wireframes and high fidelity mockups. Designed contact center CRM interfaces in accordance with the UX design standarts. There was hundreds of thousands corporate bill complaints and long inbound call conversations. Anymore, they don’t need reviewing a lot of menu UI for customer data information. Because, we implemented UX and new design standarts. Summary data dashboard, one interface, data visualization. We reduced conversation time for call center agents and huge saving costs. There was a lot of CRM application that using at contact center but they don’t have Style Guide Library for frontend development. We designed new element library and UI / UX standarts.
